Solutions

solutions overview

Employment Assessments

Our HR management solutions are proven and deliver results. We measure the essential data employers need to make the best possible hiring, training, managing, and promoting decisions. Profiles Asia Pacific is different. Our HR management solutions and industry-leading employment assessments will help your organization succeed!

solutions

Selecting

Includes selection and hiring

CUSTOMER SERVICE ASSESSMENTS solutionsCUSTOMER SERVICE ASSESSMENTS Select and develop employees who delight customers and keep them loyal. read more


JOB MATCHING solutionsJOB MATCHING Putting the right people in the right jobs improves performance and retention. read more


CUSTOMER SERVICE ASSESSMENTS solutionsSUCCESSION PLANNING Know your people's inherent capabilities to maximize their contribution. read more


CUSTOMER SERVICE ASSESSMENTS solutionsPRE-SCREENING EMPLOYEES Know much Know which applicants share the corporate values that you expect from your workforce. read more


CUSTOMER SERVICE ASSESSMENTS solutionsSALES TALENT MANAGEMENT Select the right sales people and manage them to their full potential. read more


CUSTOMER SERVICE ASSESSMENTS solutionsWORKPLACE TEAMS Select teams the work well together and build on the contribution of individual members. read more

Developing

Includes training, self-coaching, and management performance

CUSTOMER SERVICE ASSESSMENTS solutionsEMPLOYEE RETENTION Knowing your people helps you keep them loyal and productive. read more


CUSTOMER SERVICE ASSESSMENTS solutionsLEADERSHIP DEVELOPMENT Identify those with the potential and desire to lead, and unlock their full potential. read more


CUSTOMER SERVICE ASSESSMENTS solutionsMANAGING EMPLOYEE PERFORMANCE Identify and resolve performance issues proactively to improve retention and productivity. read more


CUSTOMER SERVICE ASSESSMENTS solutionsON-BOARDING NEW EMPLOYEES Know your people to accelerate their time to full productivity. read more


CUSTOMER SERVICE ASSESSMENTS solutionsRESOLVING WORKPLACE CONFLICT Diffuse the drama before it becomes a distraction and liability. read more


CUSTOMER SERVICE ASSESSMENTS solutionsSTRATEGIC TALENT MANAGEMENT Identify roles and individuals to drive your current and future strategies. read more

 

To learn more about Profiles Asia Pacific's employment assessment products, including employment testing, pre-employment screening, performance evaluations, talent management systems and more, please contact us.

why_ use assessments

Why Use Assessments?
  • 10% Greater Overall Goal Achievement
  • 28% Higher Engagement
  • 64% Greater Improvement in Quality of Hire
  • 2x Improvement in Cost per Hire
  10 Reasons Why You Should Use Assessments
  • Make better hiring decisions
  • Reduce employee turnover
  • Accelerate onboarding
  • Target developmental needs
  • Align talent with business needs
  • Improve Manager Communication
  • Reduce workplace conflict
  • Reduce theft and absenteeism
  • Improve sales performance
  • Improve customer satisfaction and loyalty

Why Use Assessments from Profiles Asia Pacific?
icon-measure-total-person use assessments Measure the Total Person Our products measure the total person. We measure the three most important dimensions of human beings: thinking and reasoning, behavioral traits, and occupational interests.
icon-job-match-patterns use assessments Easily Customized Job Match Patterns Our assessments have the functionality to create job match patterns that are customized to fit your company and its corporate culture. Job match patterns are used to ensure the people you hire will have many of the same job-related attributes as your proven performers.
icon-designed-business use assessments Designed for Business Our products, while both reliable and valid, are specifically developed for business use. We do not attempt to take a general assessment and make it work in a business setting. Rather, we create each assessment so that it is relevant to your needs.
icon-client-service use assessments Dedicated Client Service Our Client Service Executives completely train our clients on every aspect of using assessments. Upon becoming a Profiles client, you are assigned a Client Service Executive to show you how to utilize each product to its full extent. With Profiles, you are never in the situation of not knowing how to use something you have bought. Over time, our clients become experts in getting the most from assessments.
icon-multiple-languages use assessments Available in Multiple Languages Most of our products are translated into multiple languages and adapted by local experts to be culturally appropriate. We conduct localized validation and reliability studies to ensure accuracy and effectiveness.
icon-flexible-buying-options use assessments Flexible Buying Options You can buy our assessments individually, or on an annual subscription contract. Profiles assessments generate, and include at no additional cost, more than one type of report, making them multi-use management tools.
icon-delivery-system use assessments Delivery System We provide our clients with their own virtual Assessment Center (AC) that can be integrated into an Applicant Management System (AMS) or Human Resource Information System (HRIS). Each AC and all assessments can be branded with your company name and logo. In effect, this means you have a virtual recruiting office, employment office, and HR department that is available from anywhere in the world.
job matching

Job Matching

An individual's core competencies are determined by two groups of factors:

  1. Skills, Knowledge, and Technical Qualifications
  2. Behavioral Characteristics, Personality Attributes, and Individual Aptitudes

Although traditional hiring has focused primarily on evaluating a candidate's skills and technical qualifications, a competency-based approach includes an analysis of a candidate's behavioral characteristics as well. Competency-based hiring is grounded in the identification of core competencies required for success and the subsequent evaluation of each candidate's demonstration of those competencies in their past experiences.

Benefits of Job Matching

  • Minimize hiring mistakes
  • Identify strengths and limitations
  • Target developmental needs
  • Improve job satisfaction and productivity
  • Reduce conflict and absenteeism

Learn more about Job Matching


Job Matching The majority of hiring and placement decisions are made by managers or executives who have "gut feelings" about people. Yet, often those placements lead to impulse hiring, unforeseen training costs, and high turnover rates.

Job Fit In your hiring experience you have probably hired some excellent employees and some who failed. Did you use the same employee screening method to hire for multiple positions?

Hiring Top Employees Hiring top-performing employees may be one of the most valuable activities you can do for your business.

 

Profiles Asia Pacific provides job matching solutions that can help you hire the right person for the right job. To learn more, please contact us.

sales talent management

Sales Talent Management

A highly productive sales force is the lifeblood of a healthy, thriving business. We help you select and manage sales professionals who will succeed in your unique culture.

How can you help your sales force succeed?

  • Understand their core behaviors
  • Provide insight into strengths and weaknesses
  • Help sales managers motivate and coach

Learn more about Sales Talent Management


Improve Sales Hiring In sales there is something called the "80/20 rule." This means 20 percent of a particular sales team makes 80 percent of all sales. Why is it so difficult to find sales people who year after year sell consistently?

Sales Effectiveness A recent Miller Heiman Sales Effectiveness Study illustrates activities widely recognized as posing the greatest challenge for sales organizations to achieve their goals.

Sales Recruitment and Staffing To find sales talent, smart companies are taking every possible opportunity to interview job seekers. Whether you utilize in-house recruitment personnel or outsource to a recruitment agency, the results can be hit or miss.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations with sales talent management, please contact us.

Profiles Asia Pacific has one of the most dynamic client support team in the industry. Our client support team is comprised of licensed psychometricians who are active members of the Psychological Association of the Philippines. Our team is committed to the success of your organization, from solution implementation to assessing your organization’s most valuable resources as well as training, coaching, and measuring results.

Every Profiles client is assigned a dedicated client service professional that will guide you through every aspect of bringing your assessment solution to life in your organization.

Consulting Services provides:
  • Design and Integration
  • Selection System Design and Integration
  • Performance Management System Design and Integration
  • Management Development System Design and Integration
  • Leadership Development System Design and Integration
  • Succession Planning Process Design and Integration
  • Assessment and Consultation
  • Team Development Analysis and Consultation
  • Situational Analysis Consulting with Recommendations and Action Plans
  • Leadership Development Training
  • Communications Style Training (PPI & PXT)
  • Conflict Management Training (WorkForce Compatibility)
  • Team-building Retreats
 

To learn more about Profiles Asia Pacific's employment assessment products, including employment testing, pre-employment screening, performance evaluations, talent management systems and more, please contact us.

customer service assessments

Customer Service Assessments

Know your customer-facing employees.

Why assess Customer Service Employees?

  • Improve customer satisfaction
  • Improve customer loyalty
  • Maximize customer value
  • Get customer referrals

Learn more about Customer Service Assessments


Improving Customer Service Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new ones.

Grooming Service Employees Customer service is one of the most crucial departments in any business. Customer-facing employees portray the image of the company in the eyes of the consumer, and one encounter with an employee can make or break a sale. Organizations with poor customer service or inadequate customer-facing employees risk losing potential clients, and often lose business rather than retain it.

Fostering a Service Culture Customer service is not a department; it is an important function of every employee. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers are so important.

Earning Trust and Loyalty While satisfaction is important, it is not sufficient to guarantee that your customers will continue to buy from you. It costs more to acquire a new customer than to maintain an existing customer. Existing customers play an even greater role in our ever-changing global economy - we must keep them and grow them.

What Customers Want Everyone is a buyer of something, so everyone is a customer. It is doubtful that anyone would say they enjoy a bad customer service experience, yet few people who work with customers go out of their way to provide excellent service.

Multifaceted Matching Companies want people who fit their work culture. Several elements must be considered, including the candidate's personality, work style, goals, and skill set.

 

To learn more about Profiles Asia Pacific's customer service assessments, including the Customer Service Profile™, please contact us.

employee retention

Employee Retention

Retain employees through better selection and management.

Why improve employee retention?

  • Lower recruiting and onboarding costs
  • Sustain high productivity
  • Reduce anxiety and distractions
  • Reduce disruptions to customers

Learn more about Employee Retention


Engage Your Workforce Don't let your company fall victim to the memory drain when top performers leave or retire. To ensure your company's long-term success, it is important, as a part of your company's workforce performance management system, to think about career tracks for your employees that will match them with duties and responsibilities that maximize performance, employee morale, and company success.

Maximize Productivity There is no greater tragedy in business than putting competent employees into jobs in which they are destined to fail. When good people are put into jobs in which they do not fit, their potential is wasted. Job match or Job Fit™ is the single most important factor in job success.

Encourage Innovation The Profiles Research Institute discovered that America's Most Productive Companies (AMPC) are likely to encourage an exchange of ideas among employees, managers, and leaders to make the business more competitive. When employees and managers have open lines of communication, employees become more invested in the organization's well-being.

Utilize Employees A clear strategy makes employees feel useful. Engagement begins with a strategy. It is easier for people to be engaged if they have an aerial view of how their job impacts the organization overall.

Increase Worker Output Poor job match, poor work ethic, absenteeism, substance abuse, employee fraud and theft, weak managers, and employee turnover are some of the factors that contribute to substandard productivity.

Motivation and Engagement 101 Every person is motivated in a different way, so it's important to realize that people are engaged in different ways as well. There are three questions you must ask when evaluating employees whose performance is beneath their potential.

Eliminate Poor Work Ethic One of an employer's greatest challenges is staffing their organization with people who are prepared and motivated to work. In some fields, poor work ethic has reached epidemic proportions, contributing to wasteful inefficiency and high rates of employee turnover.

 

Profiles Asia Pacific can help you improve employee retention within your organization. To learn more about retaining employees so you can lower costs and improve productivity, please contact us.

leadership development

Leadership Development

Not all people in leadership positions are effective leaders, but they can be developed into excellent leaders. Some managers should also be trained and groomed to become future leaders.

What makes a great leader?

  • Capability and interest to lead
  • Understanding the people they lead
  • Understanding themselves and how they impact their people
  • Understanding their purpose as both a leader and a manager of people

Learn more about Leadership Development


360° Leadership Evaluation Business leaders need reliable tools that provide information and insights about how to be successful. A customized roadmap can get you there more efficiently.

Effective Management Skills The highest achieving employees do not always make the best managers, but employees that naturally exude the listed attributes are sure to be effective and successful in management roles.

Developing Successful Managers The best possible leadership development and training decisions are made with objective, quantifiable data about employees. Identifying employees who need improvement, further development, and the progress made in improving necessary skills, you set your organization up for future success.

Flexible Leadership Change is hard, but effective managers know how to handle it because they can adjust to new circumstances. When things are ambiguous, they remain comfortable; when in a crisis, they seek solutions. It's often been said that the only constant is change. The trick is to keep a clear head, manage expectations, and embrace change.

Improving Managerial Communication Just because managers are in leadership positions does not always mean they are good leaders. Enable your managers by identifying their development needs and keep them from derailing themselves and their employees.

Managing Managers By providing managers with the appropriate tools to learn about their behaviors and personalities, they can then adapt their skill sets to encompass a wider range of leadership capabilities. Continually coaching and developing managers ensures that business will continue to grow.

Recognizing Inadequate Leadership Effective managers do more than just supervise employees. They lead by taking responsibility for ensuring that an individual succeeds, and that the team, department, or business unit achieves expected results. Effective managers are like successful coaches who develop teams that win championships year after year.

 
 

To learn more about Profiles Asia Pacific's leadership development solutions, including coaching and skill development, please contact us.

managing employee performance

Managing Employee Performance

Employee performance is a hot topic for many employers, but what is the secret to success?

Many factors contribute to employee performance, including:

  • Capability
  • Job fit
  • Goals and accountabilities
  • Relationship with manager
  • Relationship with coworkers
  • Health and wellness issues
  • Physical and environmental factors

Learn more about Managing Employee Performance


Motivating Employees Motivating employees can be one of your biggest challenges as an employer. Constant pressure to increase productivity, profitability, and revenue growth can often overshadow the importance of how an unengaged workforce can negatively affect corporate performance.

Workforce Engagement Our labor force is changing, and working people are less motivated, want less responsibility, are less educated, and are widely diverse in age, background, and lifestyle. At the same time, organizations are struggling with hiring and retaining qualified workers.

Employee Performance Employee performance solutions from Profiles International provide a world-class system for developing, measuring, and aligning individual goals with the strategic priorities of your organization.

Reduce Absenteeism Never stop your hunt for high-quality outside hires. You should always be on the lookout for the very best people you can find, regardless of whether they are internal or external recruits.

Key Performance Indicators Profiles International captures and describes individual employee key performance indicators to help your employees and teams excel.

Employee Productivity Drive the overall performance of your organization by coaching employees to develop the skills they need to be better at what they do.

Manager-Employee Communication A manager can significantly impact workforce development and employee performance.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations manage employee performance, please contact us.

onboarding employees

Onboarding Employees

Effective employee onboarding has a positive domino effect: it ensures that new hires feel welcome and prepared in their new positions, in turn giving them the confidence and resources to make an impact within the organization, and ultimately allowing the company to continue carrying out its mission.

Benefits of Effective Onboarding

  • Reduce time to full productivity
  • Improve productivity and performance
  • Focus training, development, and coaching efforts
  • Boost workforce engagement, morale, and commitment

Learn more about Onboarding Employees


Employee Turnover Costs Excessive employee turnover has severe monetary costs, but there are other costs to be considered. With the help of Profiles International products, you do not have to surrender to your employee turnover rate.

Fit Employees to their Jobs As an employer, you should fit your employees into jobs in which they are most likely to excel. It is important to understand a person's innate behaviors and interests when trying to match him with the right job.

Onboarding Tips If you land a big fish, don't expect everyone to be thrilled. Your current employees will get star envy if they feel like management is star struck.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations with onboarding employees, please contact us.

pre-screening employees

Pre-screening Employees

Careful pre-employment screening can drastically decrease the number of inappropriate individuals that end up on the payroll. Drug screening and background checks often weed out the worst of these applicants, enabling companies to avoid many of the worst hiring mistakes. The most difficult of unsuitable applicants to avoid hiring aren't the drug addicts or those with criminal backgrounds. Often sneaking by even the most astute hiring managers are applicants that lack the skills necessary to complete the tasks associated with their job titles.

Benefits of Effective Pre-Employment Screening

  • Reduce hiring mistakes
  • Accelerate the hiring process
  • Improve hiring precision
  • Minimize cost of theft, violence and absenteeism

Learn more about Pre-employment Screening


Simplify the Interview Novice and experienced interviewers are sometimes unsure of the best questions to ask candidates in an interview. While sample interview questions can help, having specific questions to ask a particular candidate makes the process even more effective.

Screen Your Employees All reputable background screening companies get their information from the same sources. Those of us not simply matching a name against a database are sending court runners to the courthouses to secure information. What, then, separates one from the others?

Reduce Business Losses Employees steal in many ways. While some take money and property, other forms of employee theft may take more subtle forms such as wasting time, taking unauthorized time off, Internet surfing, or punching a time clock for another employee.

Recruitment and Staffing To find the best talent, smart companies are taking every possible opportunity to interview job seekers. Whether you utilize in-house recruitment personnel or outsource to a recruitment agency, the results are typically hit or miss.

Improve Hiring and Screening From your experience, you know you have hired some excellent employees and some who have failed. Now take a moment and think back. Did you use the same pre-employment screening method to hire both?

Look Beyond the Resume Companies want people who fit their work culture. Several elements must be considered, including the candidate's personality, work style, goals, and skill set.

Loss Prevention Of all the reasons that businesses fail in today's market, challenges such as competition, financial mismanagement, leadership failure, and disconnection from consumers are sure to top the list. A less commonly recognized factor is the costly challenge of managing theft.

Criminal Background Checks Profiles International offers pre-employment screening assessments to help you prevent or stop employee theft by hiring honest, dependable employees.

Job Interview Questions The interviewing process can be a legal and practical nightmare if not approached carefully. A seemingly innocuous interview question may actually be inappropriate or even illegal, and may culminate in a costly discrimination lawsuit. Such a situation can easily be avoided by using appropriate job interview questions.

Minimize Risk To protect your company and minimize risk, Profiles International offers a two-step system to ensure you minimize the risk of making a bad hire.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations conduct pre-employment screening, please contact us.

resolving workplace conflict

Resolving Workplace Conflict

Conflict at work is inevitable. Different people with different opinions will always result in disagreements and tense situations. Effective managers are able to take tense circumstances and turn them into opportunities for growth and improvement.

Why Resolve Workplace Conflict?

  • Foster a supportive, productive workplace
  • Reduce stress and absenteeism
  • Eliminate potential violence
  • Retain your best people

Learn more about Resolving Workplace Conflict


Remove Divisive Employees Do you have bad apples on your team? These people may have some talent, and they may even be good at their jobs - but do their bad attitudes, negativity, and troublemaking behaviors really make them worth keeping?

Team Conflict Team conflict prevents teams from effectively working to achieve organizational goals. Failure to work as a cohesive unit can lead to project delays, animosity among team members, and decreased productivity as well as damage an organization's well-being.

Conflict Management Implement a conflict management strategy and prevent workplace conflict from escalating and making a negative impact on your organization.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations resolve workplace conflict, please contact us.

strategic talent management

Strategic Talent Management

Strategic Talent Management is a process that ensures that your business has the right people in the right jobs at the right time to achieve your expected results. This discipline helps organizations understand their current state, forecast talent gaps, and take the necessary steps to close those gaps.

Benefits of Effective Strategic Talent Management

  • Align human capital needs with business strategy
  • Clarify current and future roles and responsibilities
  • Focus training, development and recruitment efforts
  • Ensure knowledge transfer across multigenerational workforce
  • Maximize the contribution of every employee
  • Minimize disruption associated with sudden departures

Learn more about Strategic Talent Management


Acquiring Skilled Employees In a time where creative growth and technological advancements are a crucial part of maintaining success in business, companies are becoming more aware of the importance of attracting and retaining talent.

Talent Management Developing an effective talent management strategy is the first step to ensure that your organization is competitive. Strategic talent management prepares organizations for challenges like cultivating skill sets of your current workforce and retaining highly talented employees from competitors.

Hire With Purpose Don't buy a Porsche when you only need a Camry, and don't buy a Camry when you need a minivan. Just as it is easy to get enamored with a high-peroformance automobile, it is easy to get enamored with a superstar because of his reputation or employment history

Plan Strategically Strategic Workforce Planning is a process that ensures that your business has the right people in the right jobs at the right time to achieve your expected results. This discipline helps organizations understand their current state, forecast talent gaps, and take the necessary steps to close those gaps.

How to Optimize Your Talent Identify your least-effective employees. Then determine if they are chronic low performers; if they are in jobs that don't fit them; or if they have ineffective managers, insufficient training, or too few resources.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations with strategic talent management, please contact us.

succession planning

Succession Planning

Your employees must be able to perform at their full potential in order to stay ahead of the competition. Your managers need tools and information to get the very most from their people.

How can you plan for success?

  • Uncover an individual's inherent capabilities
  • Put the person in a job that builds on his or her strengths
  • Provide targeted developmental opportunities
  • Help front-line managers coach and motivate

Learn more about Succession Planning


Employee Development Employee development is not just the responsibility of the employee. In today's diverse workforce, business practices have evolved to reflect economic competitiveness in developing and retaining talented employees.

Identify Internal Talent Identify your current and future internal stars because the answer to your needs could be right under your nose. When you identify employees within your organization who may be good candidates for leadership positions or for cross training, you will save money and time.

Improve Your Hiring Process Pre-hire assessments provide the easiest and most effective way to eliminate uncertainties in the hiring process. Profiles International pre-hire assessments are invaluable tools for increasing consistency and improving the success of your existing hiring process.

Maximize Productivity There is no greater tragedy in business than putting competent employees into jobs in which they are destined to fail. When good people are put into jobs in which they do not fit, their potential is wasted. Job match or Job Fit™ is the single most important factor in job success.

Develop Internal Talent Is your organization utilizing its talent to its fullest potential? If not, begin tapping into your richest resources. They are called "human resources" for a reason!

Recruit External Talent Never stop your hunt for high-quality outside hires. You should always be on the lookout for the very best people you can find, regardless of whether they are internal or external recruits.

Plan for Success Don't let your company fall victim to the memory drain when top performers leave or retire. To ensure your company's long-term success, it is important to think about career tracks for your employees that will match them with duties and responsibilities that maximize performance, employee morale, and company success.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations with succession planning, please contact us.

workplace teams

Workplace Teams

Building an effective, high-performing team requires more than simply throwing a group of outstanding individuals into a room and telling them they can't come out until they have a solution. And maintaining an effective team requires planning, communication, and decision making. Assess individual strengths and weaknesses, build support, establish the conditions for effectiveness, agree on your goals and you're on the road to building a championship team.

Benefits of High-Performing Workplace Teams

  • Reduce conflict and minimize failure
  • Improve productivity and performance
  • Deliver results on time and on budget
  • Boost workforce engagement, morale and commitment

Learn more about workplace teams


Team Leadership Team leadership and chemistry are important elements that drive team success. Poor team dynamics and a team leader's ignorance of team members' skill sets cause teams to become dysfunctional.

Team Management Team performance is about relationships among team members. It's about team communication, understanding, trust, difference, and diversity. Team leaders need to know how to get the most productivity and the best performance from every team member.

Teamwork Teamwork within organizations is necessary to maintain a successful organization. The Team Analysis Report promotes teamwork and helps maximize the effectiveness of your team.

Manage Teams Remotely In today's workforce, team members are often distributed across vast geographic locations around the world. This makes it difficult for managers to gain insight on how to effectively manage team members and be most productive.

Team Building It's difficult to manage a team to achieve an organization's goals. Making the challenge greater is the fact that the new global workforce means team members may be based in several locations. In the same office or not, one thing remains the same: Effective and successful workplace teams are essential to your organization's progress.

Poor Team Development Team development is critical for an organization's success, but helping the team leader and team members work together effectively is often a challenging task.

 

To learn more about Profiles Asia Pacific's employment assessment solutions that help organizations develop the best workplace teams, please contact us.